Company Overview
About Pilot Company
Pilot Company has spread recognition to their corporate, field, and transportation team members, all while saving hours of time through automation.
The Challenge
Spreading recognition to corporate, retail, and transportation team members
Pilot Company wanted to upgrade their recognition system for all their team members, whether they run retail stores, drive trucks, or work in corporate offices. However, while they wanted to increase their recognition capabilities, they didn't want to increase administrative burden across the business.
The Solutions
Nailing implementation with custom programs
Pilot Company was determined to implement Awardco on the right foot. To accomplish this, they first handed out points to every single team member to get people excited. After that appetizer, they continued to drive adoption by:
- Creating a Capture the Moment program, which gave every leader a point budget to reward their employees for stellar work and desired behaviors
- Running a Team Member Appreciation Week program that rewarded team members for logging onto and using the platform
- Implementing custom wellness programs to incentivize, celebrate, and reward healthy behaviors
- Running other programs, such as contests, to drive and reinforce behaviors the company wanted to see
- Utilizing their weekly company newsletter to remind everyone to recognize
Through these efforts, Pilot Company has seen exponential growth in their recognition program, going from 7,500 total recognitions in 2022 to 79,500 in just the five months since implementing Awardco (that's a 960% increase!).
These numbers reflect the fact that retail, corporate, and transportation team members are all getting involved in Pilot Company's enhanced culture of recognition.
Utilizing automation to save time
Pilot Company has taken advantage of Awardco's automation and reporting features, which has made it easier than ever to create new programs, give out and redeem points, and fulfill rewards.
For example, with their previous holiday program, Pilot Company had to manually select and send over 20,000 gift cards to team members—and many people never even received them or used them!
But now, Pilot Company uses Awardco to reward their team members for the holidays, automatically sending out rewards and cutting out manual work almost entirely. Plus, team members actually get to choose rewards that matter to them, so it's a win-win for everybody.
The Results
Spreading equitable appreciation to diverse roles
Whether Pilot Company employees work in their corporate offices, drive trucks, or man their retail stores, everyone is feeling more seen, valued, and appreciated with Awardco. Over 250,000 recognitions have been given over 9 months, 96% of all their employees have been recognized, and that's just the beginning.
